Terms of Service

Demi | Fraction Drinks LLC
Effective Date: 06/01/2026

These Terms of Service govern your access to and use of demidrinks.com (the "Site") and any products or services offered by Fraction Drinks LLC ("Demi", "we", "us", or "our"). By accessing the Site or placing an order, you agree to be bound by these Terms.

You must be 21 years of age or older, or the legal drinking age in your country, to use this Site. By accessing it, you confirm that you meet this requirement.

1. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Site in any way that violates applicable laws or regulations.
  • Attempt to gain unauthorised access to any part of the Site or its systems.
  • Transmit any unsolicited commercial communications.
  • Use the Site to distribute malware, viruses, or other harmful code.
  • Reproduce, duplicate, or resell any part of the Site without our written permission.

2. Age Verification

Demi sells alcoholic spirits. By accessing this Site, you confirm that you are of legal drinking age in your jurisdiction. We reserve the right to cancel any order where we are unable to verify the purchaser's age. All deliveries require an Adult Signature (21+) upon receipt, as required by law.

3. Products and Pricing

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice. Prices are displayed in US Dollars and are subject to change. We will always confirm the price of your order before processing payment.

Product images on the Site are for illustrative purposes only. We make every effort to accurately represent our products, but colours and finishes may vary depending on your screen settings.

4. Orders and Payment

When you place an order, you are making an offer to purchase a product at the stated price. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or stock unavailability.

Payment is processed securely through Shopify. By providing your payment details, you represent that you are authorised to use the payment method provided.

5. Shipping and Delivery

We ship to the contiguous United States. Shipping timelines are estimates and may vary. All spirits orders require an Adult Signature (21+) upon delivery, as required by law. If a delivery attempt is unsuccessful, the carrier will make further attempts or hold the package at a local facility. Unclaimed packages returned to us may be subject to a restocking fee.

If you have ordered one of the Products for delivery to an address in the USA, your order
will be handled by licensed, third-party retailers in the AccelPay network, and your
transaction will be facilitated through those retailers. AccelPay’s Privacy Policy, Terms of
Use, ecommerce and payment terms and any other terms and conditions set forth by
AccelPay apply to any purchase you make via AccelPay and are between you and the
third-party retailers in the AccelPay network.

We are not responsible for delays caused by carriers, weather, customs, or other circumstances beyond our control.

For your reference, please find AccelPay’s Terms of Service, which include information
about any orders you make from them, at the following hyperlink:
https://www.accelpay.io/company/legal.

Shipping Policy Additions
- Orders only fulfill to the continental US only.
- Please note we cannot ship to a PO Box.
- Orders are fulfilled in 3-5 days. Standard delivery can take another 3-8 business days,
depending on location. Your product will be delivered straight to your door and any order
containing alcohol will require an adult signature and ID check upon delivery.

Who will ship my product?
- Our product is being shipped by a 3rd party partner (AccelPay's retailer network).
- Orders containing alcohol are fulfilled by licensed 3rd party retailers in the AccelPay
network. Retailers use a variety of fulfillment carriers including GLS and UPS.
- If your order contains both alcohol and merchandise, they will be sent in separate
shipments.

Delivery Standards
- Delivery Attempts: Our delivery service will make up to three attempts to deliver the
package to the intended recipient at the provided address.
- Undeliverable Package: If the package remains undeliverable after three delivery
attempts, it will be deemed “undeliverable” and returned to the retailer.
- Recipient Responsibility: The recipient of the undeliverable package will be
responsible for paying the following fees:

6. Returns and Refunds

Due to the nature of alcoholic beverages and applicable regulations, we are generally unable to accept returns once an order has been dispatched. If your order arrives damaged or incorrect, please contact us within 7 days of delivery at orders@demidrinks.com with photographic evidence, and we will make it right.

We reserve the right to determine the appropriate remedy, including replacement or refund, on a case-by-case basis.

Refund Policy
- Can I change my order?
Unfortunately, orders cannot be edited after they are placed. If you need to cancel your
order, please email orders@demispirits.com before the order ships.
- Can I return my order?
Orders that contain alcohol cannot be returned or exchanged. If you received the wrong
item in your order, please email support@accelpay.io and we will make it right.
- Can I cancel my order?
Orders may be requested to be canceled until they are shipped. A request to cancel
does not guarantee cancellation. Please send requests to support@accelpay.io.
- Can I get a refund?
We can process refunds on a case by case basis. Please send us a photo of the
damaged or incorrect shipment to support@accelpay.io.
- What happens if my order arrives damaged?
If your order arrives damaged, our team will work to make it right! Send us an email
orders@demispirits.com with a photo of the damaged order and we will coordinate a
reshipment within 3 business days.

â—† If a refund is requested, the recipient would be charged an Undeliverable
Package Fee, a flat fee of $25, which will be deducted from their refund.
â—† Original shipping cost is non-refundable.
â—† If a Reshipment is requested, a flat fee of $40 will be charged to cover both the
reshipment and the undeliverable package fee.
â—† Other fees may apply due to order contents.

7. Intellectual Property

All content on this Site — including text, images, logos, graphics, and brand assets — is the property of Fraction Drinks Ltd or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this Site without our prior written consent.

The Demi name, logo, and all associated brand marks are trademarks of Fraction Drinks Ltd. Unauthorised use is prohibited.

8. Third-Party Links

The Site may contain links to third-party websites for convenience only. We do not control, endorse, or accept responsibility for the content or practices of any third-party site. We encourage you to review their privacy policies before providing any personal information.

9. Disclaimer of Warranties

The Site and its content are provided on an "as-is" and "as-available" basis without any warranties of any kind, express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free from viruses or other harmful components.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Fraction Drink and its directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our products, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid for the product giving rise to the claim.

11. Responsible Consumption

Demi is committed to responsible drinking. Our spirits contain alcohol. Please drink responsibly, never drink and drive, and keep our products out of reach of minors. For resources and support around alcohol consumption, visit responsibility.org.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law provisions. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of Delaware.

13. Mobile Terms of Service

 

The Demi USA mobile message service (the "Service") is operated by Demi (“Demi USA”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Demi USA’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Demi USA through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Demi USA. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18333610063 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Demi USA mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18333610063 or email hello@demispirits.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

14. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site after any such changes constitutes your acceptance of the revised Terms.

15. Contact

Questions about these Terms? Get in touch:

Demi
Email: hello@demispirits.com